Last Updated: January 29, 2025
AccessMyBenefits (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services.
By accessing or using AccessMyBenefits, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the site.
Information We Collect
AccessMyBenefits assists users with benefit screening and application intake for programs such as Medicaid, SNAP, and other social safety net programs. The information you provide is used strictly for these purposes.
We collect the following types of information:
Personal Information
Name
Phone number and email address
Date of birth
Address and household information
Income and eligibility-related details required for benefits screening
Any documents or information voluntarily submitted to determine program qualification
Non-Personal Information
IP address and device information
Browser type
Cookies and usage data
General website interaction data
Information from Third Parties
Information you authorize us to receive from benefit program partners or enrollment agents
Publicly available information used to verify identity or eligibility
How We Use Your Information
We use the information collected to:
Determine potential eligibility for benefit programs
Contact you regarding your application or to connect you with a benefits specialist
Submit information to authorized enrollment agents (with your consent)
Improve our website and service offerings
Ensure security, prevent misuse, and comply with applicable laws
We do not sell personal information.
We do not share personal information for marketing purposes without explicit consent.
How We Protect Your Data
We use commercially reasonable safeguards to protect your information, including:
Encrypted form submissions
Restricted access to applicant data
Secure storage and transmission methods
Routine security monitoring
While we take significant precautions, no system is completely secure. You should avoid submitting unnecessary sensitive information.
Cookies & Tracking Technologies
We use cookies to:
Improve website performance
Analyze traffic and user behavior
Store basic site preferences
You may disable cookies in your browser settings, but certain features may not function properly.
Sharing & Disclosure of Information
We may share your information only in the following cases:
With Benefit Enrollment Partners
To help process your application or connect you with a qualified agent
Only with your permission at the time of submission
With Service Providers
For secure form handling, communication, and technical support
These providers are contractually required to protect your data
For Legal Reasons
To comply with applicable laws, subpoenas, or investigations
To prevent fraud or protect the rights and safety of users
We do not share your information with advertisers or unrelated third parties.
Third-Party Links
AccessMyBenefits may link to government websites or external resources. We are not responsible for the privacy practices or content of these third-party sites. Review their policies before submitting personal information.
Your Rights & Choices
You have the right to:
Access the personal information you have submitted
Request corrections to inaccurate information
Request deletion of your information (subject to legal compliance requirements)
Opt out of receiving optional communications
To exercise any rights, contact us at contact@accessmybenefits.org.
Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If we become aware that such information has been submitted, we will delete it promptly.
Updates to This Privacy Policy
We may update this Privacy Policy periodically. The “Last Updated” date reflects when the most recent changes were made. Continued use of AccessMyBenefits after changes are posted constitutes acceptance of the revised policy.
For any questions about this Privacy Policy, contact us at:
contact@accessmybenefits.org